Returns & Exchanges

At Quartz Co., we stand behind the quality of our Canadian-designed outerwear and offer a 30-day return window for all unworn items with original tags attached. We strive to ensure your complete satisfaction with every purchase through a seamless and transparent return process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and postal code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all manufacturer tags and security seals remain intact to qualify for a refund.

• 3.
  Ship Your Return

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects the returned garment, your refund will be processed to your original payment method within 5-7 business days.